This page explains when and how refunds are given. It forms part of our full Terms & Conditions.
A refund may be due if you cancel with enough notice under our Cancellation Policy, if we cancel or materially change your trip, or if a specific service included in your itinerary cannot be delivered and no suitable alternative is available.
Your deposit is non-refundable except where we are the ones cancelling. Permits, visas and any third-party costs already paid out on your behalf, are non-refundable once issued. No refund is given for services you choose not to use once your safari has begun, or for early departure.
Approved refunds are paid to the same account or card used for your original payment, within 14 business days of written confirmation. Where a payment was made by bank transfer, please allow extra time for your bank to process the incoming funds.
Refunds are issued in the currency you paid in. Any bank or payment-processor fees deducted on the original payment are not refundable.
Contact us at info@thebigfivesafari.com or WhatsApp +254 701 885 050 and we will confirm the status of your refund.